DATE: March 22, 2020 9:12:51 PM CDT

GLWACH changes begin March 23

Public Affairs Office

FORT LEONARD WOOD, Mo. (March 22, 2020) – In a continuing effort to continue caring for your health care needs, while improving social distancing and the conservation of personal protective equipment, the General Leonard Wood Army Community Hospital on Fort Leonard Wood is set to make the following changes beginning Monday, March 23.

  • For visitation, GLWACH will only allow one visitor per patient and that visitor will be the same person during the patient’s stay.
  • Pharmacy refills: It is now mandatory for patients to either call the refill line at 800.245.1953 or 573.596.0128, or login to the TRICARE Online Patient Portal at https://www.tricareonline.com/tol2/prelogin/desktopIndex.xhtml.  The automated service will give you the time and date to pick up your refill. Refills will only be picked up at the Main Exchange Pharmacy at this time.
  • Entering the hospital: All patients and visitors must enter the hospital through the main hospital entrance, primary care entrance or emergency room entrance.

The main hospital and emergency room entrances are open 24/7 and the Primary Care Clinic (middle door) entrance is open from 6:30 a.m. to 6 p.m.

These are the only entrances accessible for routine access to GLWACH.

Patients will be prescreened upon entering. Personnel are located at each of the three entrances (main hospital door, the door nearest the emergency department and the main sliding doors by the Primary Care Department) and will ask about recent travel, symptoms and contact with individuals who have a confirmed case of COVID-19. This enables GLWACH staff to help direct you to the correct location for screening, treatment or testing.

  • Primary Care Clinic: In order to ensure patients receive the care needed while remaining safe throughout the COVID-19 pandemic, our team at the Primary Care Clinic is transitioning many routine visits to virtual-care visits.  This means clinic team members will call and schedule a time to speak with the patient about health care needs.  Handling appointments over the phone or with the secure messaging system which is already in place will lessen foot traffic in the hospital and improve social distancing.

Patients who need to come into the clinic will be scheduled with staggered times, with those 65 and older receiving the earlier morning appointment times followed by well-baby visits for infants through six months in age in the early afternoon. All others will follow.

For those 65 and older, a pharmacist will be available for counseling and hand delivery of medications within the Primary Care Clinic from 7:30 to 10 a.m. to alleviate their need to be in a pharmacy waiting area.

Patients with allergy and infusion needs will continue to be seen on a scheduled basis.

  • Dermatology Clinic: Only urgent referrals will be seen at the Dermatology Clinic. Routine referrals will be delayed for 60 days.
  • Optometry Clinic: The Optometry Clinic will only be serving the Soldier recruit mission and provide emergency services, but otherwise will be closed.
  • Elective surgeries have been cancelled at this time.
  • Dental clinics are performing acute care visits only.
  • Mother Baby Unit: Regular care will continue with the Mother Baby Unit.
  • Urgent Care Clinic: An urgent care clinic, located across from the current Emergency Room, will be open Monday, March 23, from 10 a.m. to 10 p.m. daily.
  • Soldier Centered Medical Team Sick Call will be located at the Urgent Care Clinic from 6:30 to 8:30 a.m.

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About Fort Leonard Wood

Fort Leonard Wood is a thriving and prosperous installation that has evolved from a small basic training post more than 75 years ago to a premier Army Center of Excellence that trains more than 80,000 military and civilians each year.

Fort Leonard Wood is home to the U.S Army Maneuver Support Center of Excellence and three U.S. Army schools: the U.S. Army Engineer School; U.S. Army Chemical, Biological, Radiological and Nuclear School; and the U.S. Army Military Police School. In addition to training engineer, CBRN and military police specialties for the Army, Fort Leonard Wood also provides gender-integrated in-processing and Basic Combat Training for new Soldiers.

Fort Leonard Wood also hosts and trains with the largest Marine Corps Detachment and Air Force Squadron on any Army installation as well as a large Navy construction detachment.

More information about Fort Leonard Wood is at: https://home.army.mil/wood/index.php/about/mission